Return and Refund Policy

At moodifaiom, we pride ourselves in our product quality and are committed to your satisfaction. However, if you are unsatisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

• Returns are accepted within 30 days of purchase.

• Items must be in new, unused, unwashed, and undamaged condition.

• Original tags must be attached.

• Items must be in their original packaging.

• A valid proof of purchase (original receipt or gift receipt) is required.

Return Process

1. Initiate your return

   • Please contact our customer support team at contact@moodifaiom.com.

   • Indicate the items you would like to return and the reason.

   • Wait for return instructions.

   • Address: 100 Wilburn Rd ste 100, Sun Prairie, WI 53590

2. Prepare your return

   • Package the item(s) securely in the original packaging.

   • Ensure items are free of stains, makeup, deodorant, or wear.

   • Include all original accessories and documentation.

3. Ship Your Return

   • Send the package to the address provided by Customer Service.

   • We recommend using a trackable shipping method.

   • Keep your proof of postage and tracking number for reference.

Refund Process

• Most returns are processed within 5-7 business days after receipt.

• Refunds are typically processed within 14-21 business days of receiving your return.

• The refunded amount will include the cost of the item(s) and any applicable sales tax.

• Shipping costs are generally not refunded unless under extenuating circumstances.

• Refunds for purchases with original receipts will be issued to the original form of payment.

• The timing of the refund's appearance on your statement depends on your financial institution.

• Returns with gift receipts will receive a Merchandise Credit for the amount on the receipt.

• A $10 return fee will be deducted from your refund amount.

Return Shipping Cost

• For returns due to personal preference or incorrect purchases, the customer is responsible for return shipping costs.

• If you received a damaged or incorrect item, moodifaiom will cover the return shipping fee. Please email clear photos of the issue to our Customer Service team before initiating the return.

• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days of delivery.

• We are not liable for returned packages lost or stolen in transit.

Exchanges

• We do not offer direct exchanges.

• You're welcome to return your item(s) and repurchase in your desired size or color.

Non-Returnable Items

• Items that have been worn, altered, laundered, or damaged after receipt.

• Items returned without original packaging or tags.

• Items received after the 30-day return window.

Reserved Rights moodifaiom reserves the right to:

• Limit or refuse returns from customers with:

  • Excessive returns history indicative of "wardrobing,"

  • History of returning worn, altered, laundered, damaged, or incomplete items;

  • Suspected fraudulent or criminal activity.

• Refuse service to any customer or entity due to similar actions as noted above.

• Discard any non-moodifaiom items sent to our Distribution Center.

Questions or Concerns If you have any questions about our Return & Refund Policy, please contact our Customer Service team at contact@moodifaiom.com.

By purchasing from moodifaiom, you agree to the terms of this Return & Refund Policy. We reserve the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.